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Claims

Customer claims

How to start the claim process, what to have ready, and what happens next.

Contact our Claims Department before allowing the repair shop to begin work on your vehicle.Repairs done without authorization from our Claims Department are subject to denial.

What you’ll need

When contacting us, please have the following ready:

  • Your agreement number
  • Current mileage
  • A brief description of the problem and when it first occurred
  • Whether the vehicle is at the repair shop currently

How to reach us

What happens next

Three steps from diagnosis to payment

  1. 1
    Diagnosis and estimateOnce we have been contacted by your repair shop, we will ask for a diagnosis and estimate of repairs for your vehicle.
  2. 2
    Review and authorizationA Claims Adjuster will review the information from your repair shop and verify coverage of the repair. We will then issue an authorization number to the repair shop and give them instructions for payment.
  3. 3
    PaymentWhen you have verified the repairs were completed to your satisfaction and we have received the invoice, we will issue payment by either credit card or check, depending on the preference of the repair facility.
Online claims form Email us

Claims for repair shops

How to start the claim process for your customer.

Repair shop claims Contact us