How to start the claim process for your customer. Contact our Claims Department before you begin work on an agreement holder’s vehicle: repairs done without authorization are subject to denial.
Once you have contacted us, we will ask for a diagnosis and estimate of repairs for the vehicle.
A Claims Adjuster will review the information and verify coverage of the repair. We will then issue an authorization number for any covered repairs and give you instructions for payment.
When we have received the invoice from your repair shop, we will issue payment by either credit card or check, depending on your preference.
The agreement holder will need to authorize you to diagnose the problem. When contacting us, please have the following ready:
Call our Claims Department or submit the form online.